Refund Policy

Digital products

Because study guides, test banks, audio guides, memberships, and other digital products are delivered immediately, digital sales are generally final once access is granted or files are delivered.

If you experience a technical issue that prevents access, contact hello@rnroadmap.com within 7 days of purchase with your order number. We will troubleshoot and, when appropriate, re-issue access or provide a refund.

Memberships

Monthly membership automatically renews until canceled. Cancellation stops future billing, but access continues until the end of the paid billing period.

The 3- and 6-month plans are prepaid and do not automatically renew. Access remains active for the entire purchased term.

Digital membership payments are non-refundable after access is activated, except where required by law.

You can cancel monthly renewals from your account or by contacting hello@rnroadmap.com before the next billing date.

Physical products (scrubs and shop items)

Uniforms and other physical items may be returned within 14 days of delivery if unworn, unwashed, and in original condition with tags attached.

Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect. Contact us before sending a return so we can provide instructions.

How to request help

Email hello@rnroadmap.com with your order number, the product purchased, and a brief description of the issue. We typically respond within 24–48 hours.